1. Do you make custom designs?
100%!! You got an idea, please contact me and tell me your idea.
2. What materials are your products made from?
Our metal signs are laser cut from high quality 18 gauge steel, then powdered coated for a long lasting finish for outdoors or indoor use.
3. What is your return policy?
We have a 30-day return policy on non customized items and no returns on customized products
4. Do you accept international orders?
Yes on most products except metal signs
5. How long does it take to process an order?
Orders for metal signs are processed within 3-7 business days. Our wind chimes are processed in 1-2 business days and are not shipped on weekends or holidays. High-volume periods may extend processing time.
6. What is your shipping policy?
We offer free shipping unless specified or shipping internationally. A confirmation email with a tracking number will be sent after shipping. If your order arrives damaged please contact us with a photo of the shipping label, a photo of the damage, a good phone number for the damage claim and we would be happily send you out a replacement for free or a refund if you so choose.
7. Why has my package not moved after shipping?
With are metal signs there can delays in the time the between the time shipped and the carrier scanning it. Sometimes you may see a delay in the movements. If nothing happens after 10 business days from the ship date, we classify it as lost, simply just contact us and we will be happy to assist you.
8. Can I return customized pieces?
Returns are not accepted on customized pieces. Please make sure to review all customization details before placing your order.
9. How can I contact you?
You can contact us Here